Consumer Protection Act, 1986–Section 2–Deficiency in Service–Insurance Claim–Surveyor’s Report–Complainants being joint owners of a truck insured, suffered an accident–
Justifiability of Deduction on account of taking the truck in question from the place of accident to workshop for repairs without intimating insurance company–Held–That, the surveyor had failed to properly account for the cost of necessary replacement parts and had wrongly deducted 25% from the assessed amount without valid justification as there was no negligence on parts of complainants–Complainants were entitled to full compensation for repairs–Complaint allowed–Order upheld–Appeal dismissed. (Para 16)